FAQ
Product FAQs
No, none of our products are tested on animals. We are certified 100% Cruelty-Free.
Yes, we care for you and hence all our products are paraben-free, We use natural ingredients as much as possible.
We at Top Secret, have a wide variety of products in our “Shop” section. To answer your question, yes we do have vegan products too.
Yes, the products are suitable for all skin types. Our finest quality products are developed with balanced formulations and skin-loving ingredients that suit all skin types. We still recommend you to read the product description and the benefits of the product. This will help you understand more about what product will suit you the best.
Placing an order FAQs
We’ll send you a confirmation email so that you’ll come to know that your order has been successfully processed.
If your payment is unsuccessful for any reason, you’ll see a denial notification displayed on the final checkout page. We suggest that you return to the checkout page to make sure all the details you entered are correct before trying to re-submit your order. You’ll be able to update your payment options with a different method if necessary. If the declined message continues to pop up, call our Customer Helpline team on +91-8788714421 or email contact@thetopsecrets.com
No need to worry, if your order is damaged in transit, you can call our Customer Care Executive on +91-8788714421 or email contact@thetopsecrets.com to inform. We will replace it as soon as possible. For more information, we recommend you to look at the return/ refund policy for the same.
Of course, we’re more than happy to help. Simply call our Customer Care on +91-8788714421 or email contact@thetopsecrets.com
Thank you for your interest in our products and we apologize for this inconvenience. You can contact our customer care team to see when the product will be back in stock and they can even suggest another product in the meantime.
We accept every major Credit Card, Debit Card, Visa, Master Card and UPI
Delivery FAQs
As soon as the products have been dispatched, we will send you an email and text notification confirming the details of your purchase.
Once your order has been shipped, we will send you an email right away. If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you are a guest user, you can track through the link shared with you over email/SMS.
Sometimes it may happen that products get delayed due to a dispatch glitch; in that case, you can directly contact our customer executive on +91-8788714421 or email contact@thetopsecrets.com
To ensure the products remain undamaged during the shipping process, we package our products in bubble wrap and sturdy boxes. We at Top Secret maintain a very high level of quality control during packaging.
Currently we only ship in India but we’re working on expanding internationally as quickly as we can, and we hope to get to your country in the not too distant future.
We believe in customer satisfaction. If you are not satisfied with our products and want to return it you can write us on contact@thetopsecrets.com or call our customer care number within 14 days and initiate the return procurement process.
Complexion-perfecting natural foundation enriched with antioxidant-packed superfruits, vitamins, and other skin-nourishing nutrients. Creamy liquid formula sets with a pristine matte finish for soft, velvety smooth skin.
Say hello to flawless, long-lasting foundation that comes in 7 melt-into-your-skin shades. This lightweight, innovative formula creates a smooth, natural matte finish that won’t settle into lines. It’s the perfect fit for your skin. 1 fl. oz.
Complexion-perfecting natural foundation enriched with antioxidant-packed superfruits, vitamins, and other skin-nourishing nutrients. Creamy liquid formula sets with a pristine matte finish for soft, velvety smooth skin.
Say hello to flawless, long-lasting foundation that comes in 7 melt-into-your-skin shades. This lightweight, innovative formula creates a smooth, natural matte finish that won’t settle into lines. It’s the perfect fit for your skin. 1 fl. oz.
